I have a two year old Advent laptop, running Windows 7, which until recently has performed faultlessly. The problem I have now is that the DVD drive suddenly stopped working. When I click on the drive in Windows Explorer it says that Windows cannot load the driver and mentions ‘Code 39’. Following earlier advice in your column I tried a cleaning disc and managed to work out how to uninstall and update the driver from Device Manager but it still refuses to work. Any ideas?
Angela Hewlett, by email
Well done for eliminating the two commonest causes of CD/DVD problems, however the Code 39 error message points to a fairly specific, and surprisingly common Registry glitch but it is easily rectified. The Windows Registry is a vast collection of System files, responsible for configuring a PC’s hardware and software, so please don’t try this if you are a complete novice, nervous, or very unlucky with computers.
0 comments:
Post a Comment